Time to Make the Customers

Regardless of your organization’s mission, industry, or size, quality is the same. It’s the science of creating satisfied customers. Learn the fundamentals of a time-tested quality management system that utilizes best practices, processes, and tools that can help you improve your organization’s reputation for customer satisfaction and service.

  • Learn how to measure and distinguish between customer ‘needs’ and customer ‘wants’. Use that information to implement and develop a plan for exceeding their expectations.
  • Understand the role of senior leadership and the individual employee in creating a culture of quality and excellence.
  • Connect the dots across the entire organization and learn how each department / function impacts customer outcomes.
  • See how self-empowered quality circles, internal audits, and continuous improvement teams can serve as the foundation for building a learning organization.

To register or learn more call us at (518) 727-5563 or email us using the contact form at right.