Complaints – The Cloud with the GOLD lining…

Your largest and most important customer just called to complain about your latest shipment or service. Now what? Make the most of your most precious customer interaction – the complaint. Following this workshop you’ll know how to:

  • Use the service recovery process to re-engage your customer and demonstrate your commitment to future improvement.
  • Utilize the ‘5 Whys’ and Root Cause Analysis processes to minimize the recurrence of future complaints.
  • Create a culture of continuous improvement by sharing the lessons-learned with the rest of the organization in a constructive, blame-free setting.

To register or learn more call us at (518) 727-5563 or email us using the contact form at right.