Your largest and most important customer just called to complain about your latest shipment or service. Now what? Make the most of your most precious customer interaction – the complaint. Following this workshop you’ll know how to:
- Use the service recovery process to re-engage your customer and demonstrate your commitment to future improvement.
- Utilize the ‘5 Whys’ and Root Cause Analysis processes to minimize the recurrence of future complaints.
- Create a culture of continuous improvement by sharing the lessons-learned with the rest of the organization in a constructive, blame-free setting.
To register or learn more call us at (518) 727-5563 or email us using the contact form at right.